I was super scared after reading countless nightmarish reviews. Our experience was amazing. Phoenix to San Diego price too good to be true and yes, I booked it before reading the reviews. I also didn`t opt for extra insurance or extras. Everything went perfectly, no matter in which direction, no problems. I know that sometimes companies make mistakes and never live them, but this time they did a great job! I subscribed to the Edreams Trail service as they asked for more payment at checkout. After that, I immediately cancelled my trail subscription, but they still charged me a fee. Their system is really a scam, don`t trust them. They say cancel the trail at any time, which is not true. If you want to contact them, their chat bot will only display their option, which won`t even allow you to complain.
In addition, the company has been tried several times for unfair practices. They often automatically register buyers in their “Prime” service, which costs more than $60. Users should then contact the company and request the deletion. If they can be removed from the unwanted service, they will usually not get a refund. In addition, eDreams received a “C” rating from the Better Business Bureau. Buy your ticket directly from the airlines and save yourself the hassle and grief that this company will bring you. I bought my plane ticket and premium insurance. I had an emergency and tried to cancel 26 hours in advance and she was not satisfied.
The cancellation policy is 24 hours. They snatched me from $750. He will lie to you just to get your money. Use a travel agency, another company that is not affiliated with them, or book directly yourself and bankrupt them. eDreams has a very strict return policy that many would consider unethical. They only give customers an hour to make changes or cancellations. After this period, it is difficult, if not impossible, to obtain a full or partial refund. eDreams collects refunds issued by resorts, spas or airlines instead of issuing refunds to customers. The company also automatically registers customers in its subscription service called “Prime”.
It costs $60/month and is supposed to offer better discounts. However, customers are not invited before registering and are rarely reimbursed for costs. The Company is bound by U.S. law and EU law in Europe when booking U.S. airlines or destinations. People outside these areas may have limited recourse if eDreams does something wrong. Contact the airline or hotel to ensure that your credentials are accepted at the time of booking. Some airlines do not allow passengers from marked countries. Similarly, some destination countries may not allow foreigners from countries on prohibited lists.
Ideally, contact an embassy or representative to make sure you`re ready to enter. There should be a British law that everyone else. There should be a UK law that any company that offers travel comes from the UK must have a UK base subject to our laws and where we can take legal action. These people are scammers. They get some credibility from Skyscanner promoters and other reasonable websites that need to know their reputation but benefit from their habits. Websites like Trustpilot allow them to remove negative reviews on technical details, so they only look bad and not just blatant scammers. A disgusting company All the really detailed reviews about Trustpilot seem to be massively negative, the positive ones like “Ali was very helpful”. Too bad there isn`t more filtering of reviews on their website. I think sitejabber`s summary below is much more representative. Comparison sites that allow these scammers to promote ideas about them are no better and should be ashamed A. eDreams will not sell flights or hotels in Iran, Yemen, Syria, North Korea, Somalia or Libya. You can buy flights to Afghanistan, but the company does not offer information about accommodation.
eDreams lists flights to South Sudan and the Democratic Republic of Congo as high-risk areas. eDreams is a website where users can search for flights, hotels and more. It is easy to use and offers many options to choose from. The company offers offers on scheduled and charter flights, low-cost airlines, hotels, car rentals, dynamic packages, vacation packages and travel insurance. Users can search and compare airline tickets, hotels, car rentals and more. The answer is simple. E dreams don`t care. The most important thing for them is profit and nothing else. To get money and focus on the next passenger.
They will only wake up when they read the comments. Unfortunately, people don`t read reviews before doing business with a company, which is why this type of inferior business can survive. It`s a shame I recently booked a flight from London to Zurich, but I didn`t think it was much cheaper, especially since I had to pay an extra £120 to book seats so our group could travel together (children over 12 are treated like adults). After reading the terms of use, I decided to unsubscribe within the legal 14 days, because leaving after this period is made more difficult by the company. Yes, I would like to participate in a class action lawsuit against this company that has no customer service or way to recover money! I lost $5807 because of this fraudulent business and I want it back and the company is not examining or investigating all the service providers they work with. While popular hotel chains and airlines are likely to be trustworthy, eDreams contracts with unsavory or unverified companies. You might encounter problems with rooms or tours that do not match the advertised description. I chose eDreams because of my positive experiences in the past. At the time, however, the concept was less user-friendly than before. For example, the very confusing process of cancelling a Prime membership – your credit card is tied to that subscription even if you`ve cancelled it multiple times.
In addition, the link they sent by email “Tell us what you think!” does not work, which gives a bad impression of the company. This company responds on average to reviews within 3 days eDreams, as you may have guessed, is an online travel agency supposed to be based in Spain. Many people have tried this service because it offers cheap flights, hotels, car rentals, and other low-cost packages that seem like really tempting deals. According to eDreams, the company currently operates in several countries – 40 to be exact. These countries include the United Kingdom and the United States, Portugal, Spain, France, Italy and many others. eDreams is a legitimate business, and there are customers who seem satisfied with the service offered to them. However, there are simply too many disadvantages to using this agency. Feel free to take the risk if you want cheap bookings and rentals, but if you run into problems, you`ll have a hard time getting a solution from the company.
eDreams ODIGEO and each of its five flagship brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with the support of venture capital. The company has completed two leveraged acquisitions, the first in 2006 (TA Associates) and the second in 2010 (Permira). In 2011, eDreams merged with GO Voyages and acquired Opodo (which also included Travellink) and after the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014, the company was listed on the Bolsa de Madrid, the Spanish stock exchange, and in 2015, Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is one of the world`s leading online travel agencies and proud founder of the travel industry`s first subscription product, Prime, which was designed and launched in 2017. The company is based in India and has terrible customer service and no contact information. One website. I booked with them and then cancelled because of the Omicron variant. They sent me an email in French saying that the ticket is non-refundable (I can`t speak French).
However, when I check online, I always wait for approval from the airline. I waited eight months to receive my refund. Buy wisely or buy twice! Unfortunately, this is the first time I have been a victim of fraud and scams from travel agencies. They took 100% more from my bank account. I raised it as a scam at my bank as I never accepted the rate hike in the last step and left the car, but they still took my money trying to go home to bury my mother.